Survey Results

Your City. Your Airport. Your Vote.

Over a one-week period in January 2019, more than 41,000 Chicago residents, travelers, and architecture buffs provided feedback on the new O’Hare Global Terminal and the amenities they most wanted to see improved at O’Hare. The results of this unique feedback opportunity are outlined below:

OVER

10,000

RESPONSES FROM CHICAGO

OVER

41,200

SURVEY RESPONSES

Which one of the following features would you like to see improved at O’Hare the MOST?

	CHICAGO RESPONDENTS	ALL RESPONDENTS
Expanded or Improved Waiting Areas	42%	41%
Better Dining and Shopping Options	18%	16%
Expanded or Improved Connectivity (Wifi/Access to Electrical Outlets)	15%	15%
Experience with Ground Transportation	12%	11%
Wayfinding/Signage	4%	5%
Accessibility	3%	5%
Family-oriented activities	3%	5%
Other	2%	2%

Which design provides the best passenger experience at O’Hare, including amenities, accessibility, and aesthetics?

	CHICAGO RESPONDENTS	ALL RESPONDENTS
Team 1: Fentress-EXP-Brook-Garza	8%	11%
Team 2: Foster Epstein Moreno JV	27%	27%
Team 3: Studio ORD	24%	21%
Team 4: Skidmore, Owings & Merrill LLP	13%	11%
Team 5: Santiago Calatrava, LLC	28%	30%

Which design best fits with the existing O’Hare design and architecture?

	CHICAGO RESPONDENTS	ALL RESPONDENTS
Team 1: Fentress-EXP-Brook-Garza	10%	12%
Team 2: Foster Epstein Moreno JV	25%	25%
Team 3: Studio ORD	22%	19%
Team 4: Skidmore, Owings & Merrill LLP	18%	16%
Team 5: Santiago Calatrava, LLC	25%	28%

These results were considered by an evaluation committee, charged with reviewing the detailed plans of five teams in accordance with the criteria set forth in the RFP. The public survey has sparked a deeper dive into which amenities matter most to passengers and will be included in the next phase of the O’Hare terminal expansion.